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artst Data Privacy Policy

Read up on how we collect and use personal data for different purposes.

This Policy describes the information we process to support artst and other products and features offered by artst. You can find additional tools and information in the artst settings.

I. What type of information do we collect?

In order to provide the artst app and services, we need to process information about you. The type of information depends on how you use our products. You can learn how to access and delete information we collect by visiting the setting in the artst app.


Information and data which users provide.

  • We collect the content, communications and other information you provide when you use our Products, including when you sign up for an account, create or share content, and message or communicate with others on the app. This may include information in or about the content you provide (like metadata), such as the location of a photo or the date a file was created. It may also include what you see through features we provide, so that we can provide advice or suggest content you might like. Contact us to learn more about the data you can share.
    • Data with special protections: You may choose to share information in your artst profile about your religious views, political views, who or what you are "interested in," or your health. This and other information (such as racial or ethnic origin, philosophical beliefs or trade union membership) is subject to special protections under UK and EU law.
  • We collect information about the people, pages, accounts, tags and groups you are connected to and how you interact with them across our products, such as people you interact with most or the creators you are following. We will also collect contact information that you upload to artst from another device (such as an address book). We may use this information to help you find people you may know or as explained below.
  • We collect information about how you use our Products, such as the types of content you view or engage with, the features you use, the actions you take, the accounts you interact with, and the time, frequency and duration of your activities. For example, we log when you're using and have last used our app and what content you view. 
  • If you use our Products for purchases or other financial transactions, we collect information about the purchase or transaction. Your payment information is stored by our third-party payment provider. 
  • The information we collect may include data about you, such as when others share or comment on your content, send messages or import your personal data.


Device information.

We collect information from and about the computers, phones, and other web-connected devices you use that integrate with our products. We combine this information across the different devices you use. For example, we may use information collected about your use of our products on your phone to personalise the content (including advertising) or features that you see when you use our products on another device, such as your laptop or tablet, or to measure whether you took an action in response to an ad that we showed you on your phone on a different device.

Information we obtain from these devices includes:

  • Information about the device such as the operating system, hardware and software versions, battery level, signal strength, available storage space, browser type, app and file names and types, and plugins.
  • Information about operations and behaviours performed on the device, such as whether a window is in the foreground or background, or mouse movements (which enables us to sent push notifications correctly).
  • Unique identifiers, device IDs and other identifiers, such as from games, apps or accounts that you use (for push notification purposes).
  • Bluetooth signals, information about nearby Wi-Fi access points, beacons and mobile phone masts.
  • Information you allow us to receive through device settings that you turn on, such as access to your GPS location, camera or photos.
  • Information such as the name of your mobile operator or ISP, language, time zone, mobile phone number, IP address, connection speed and, in some cases, information about other devices that are nearby or on your network, so we can do things such as help you stream content on a nearby device or TV. 
  • Data from cookies stored on your device, including cookie IDs and settings. Learn more about how we use cookies in the artst cookies policy.


Information exchange with our partners.

We may send information to Partners such as Google and Facebook, which they may utilise, including social plugins (such as the Like button), Facebook and Google Login, API’s and SDK’s or Facebeook pixel. These partners may receive information about your activities on artst – including information about your device, websites you visit, purchases you make, ads you see and how you use artst’s services – whether or not you have an account with them or are logged in to their platforms. Please check their terms and conditions for further information.

artst may receive information about your online and offline actions and purchases from third-party data providers who have the rights to provide us with your information.

Partners receive your data when you visit or use their services, or through third parties that they work with. We only work with partners which have lawful rights to collect, use and share your data before providing us with any data.

To learn more, please contact us for further information.

II. How do we use this information?

We use the information that we have (subject to choices you make) as described below, and to provide and support the artst Products and related services described in the artst terms of use. 

Provide, personalise and improve our Products.

We use the information we have to deliver our Products, including to personalise content and features, make suggestions for you (such as creators, groups and events you may be interested in or topics you may want to follow). We use the data you provide (including potentially data with special protections) to create and develop more personalised products and ensure their relevance to you. You can find out more about how we use this information and about how we determine the advertising you see at this link.

Information across artst Products and devices: We connect information about your activities on different artst to provide a more tailored and consistent experience. 

  • Location-related information: We use location-related information which may include information such as your current location, the place where you live, the places you like to go, and the businesses and people you're near-to provide, personalize and improve our products. Location-related information can be based on things like precise device location (if you've allowed us to collect it), IP addresses, and information from your and others' use of artst Products.
  • Product research and development: We use the information we have to develop, test and improve our Products, including by conducting surveys and research, and testing and troubleshooting new products and features.
  • Learn more about how we select and personalise ads, and your choices over the data we use to select ads and other sponsored content for you at this link.


Provide measurement, analytics and other business services.

We use the information we collect to help our advertisers and other partners to measure the effectiveness and reach of their ads and services, to understand the audience which uses our services and how people interact with their websites, apps and services.


Promote safety, integrity and security.

We use the information that we have to verify accounts and activity, combat harmful conduct, detect and prevent spam and other bad experiences, maintain the integrity of our Products, and promote safety and security on artst. For example, we use data that we have to investigate suspicious activity or violations of our Terms or Policies or Community Guidelines.


Communicate with you.

We use the information that we have to send you marketing communications, communicate with you about our Products and let you know about our Policies and Terms. We also use your information to respond to you when you contact us.

III. How is this information shared?

Your information is shared with others in the following ways:

Sharing on artst Products

People and accounts that you share and communicate with

When you share and communicate using our Products, you decide who you share it with. For example, when you post on artst, you select the audience for the post, such as your subscribers. Your connections may also see actions that you have taken on our Products, including if you engage with ads or sponsored content. We also let other accounts see who has viewed their artst 

Public information can be seen by anyone, on or off artst, including if they don't have an account via search engines. This includes your username, any information you share with a public audience, information in your public artst profile and content you share on a public artst Pages or any other public forum on artst. You, other people using artst, and we can provide access to or send public information to anyone on or off our products, in search results or through tools and APIs. Public information can also be seen, accessed, reshared or downloaded through third-party services such as search engines, APIs and offline media such as TV, and by apps, websites and other services that integrate with our products.

Learn more about what information is public and how to control your visibility on artst.

Content that others share or reshare about you.

You should be conscious of how you share your content. People who can see your activity on our Products may share it with others on and off our Products, including people and businesses outside the audience that you shared with. For example, people they can download, screenshot or reshare that content to others across or off our products. 

People can also use our Products to create and share content about you with the audience they choose. For example, people can share a photo of you. If you are uncomfortable with what others have shared about you, you can report the content on the app.

Information about your active status or presence on our Products.

People in your networks may see signals telling them whether you are active on our Products, including whether you are currently active on artst, or when you last used our Products.


Apps, websites and third-party integrations on or using our Products.

If you choose to use third-party apps, websites or other services that use, or are integrated with, our products, they may receive information about what you post or share. Also, when you download or use such third-party services, they can access your public profile on artst, and any information that you share with them. You may choose to share the list of artists you follow or members you engage with. Apps and websites that you use will not receive any other information about your artst community from you, or information about any of the accounts you interact with (although your they may, of course, choose to share this information themselves). Information collected by these third-party services is subject to their own terms and policies, not this one.


New owner.

If the ownership or control of all or part of our products or their assets changes, we may transfer your information to the new owner.


Sharing with third-party partners

We work with third-party partners who help us provide and improve our Products or who use artst to grow, which makes it possible to operate our companies. We don't sell any of your information to anyone and we never will. We also place strict restrictions on how our partners can use and disclose the data we provide. Here are the types of third parties that we share information with:

Partners who use our analytics services.

We provide aggregated statistics and insights that help individuals and businesses to understand how people are engaging with their content on and off the artst. For example, profile owners receive information about the number of people or accounts who viewed, reacted to or commented on their posts, as well as aggregate demographic and other information that helps them understand interactions with their account.


We provide advertisers with reports about the the type of people that have seen their and how the ads are performing. We do not share information that personally identifies you (e.g. your name or email address, or anything else that enables you to be identified) unless you give us permission to do so. For example, we provide general demographic and interest information to advertisers to help them understand their audience. We also confirm which artst ads led you to make a purchase or take an action with an advertiser.


Measurement partners.

We share information about you with the companies that aggregate the data to provide analytics and measurement reports to our partners.


Partners offering goods and services in our Products.

When you subscribe to receive content or buy something from a seller in artst, the content creator or seller can receive your public information and other information that you share with them, as well as the information needed to complete the transaction, including shipping and contact details.


Vendors and service providers.

We provide information and content to vendors and service providers who support our business, for example, providing technical infrastructure services, Products analysis, customer service, payments or conducting surveys.


Law enforcement or legal requests.

We share information with law enforcement or in response to legal requests in the circumstances outlined below.

Learn more about how you can control the information about you that you or others share with third-party partners at this link.


IV. What is our legal basis for processing data?

We collect, use and share the data that we have in the ways described above:

  • as necessary to fulfil our artst terms of service;
  • consistent with your consent, which you may revoke at any time through the artst settings;
  • as necessary to comply with our legal obligations
  • to protect your vital interests, or those of others
  • as necessary in the public interest and
  • as necessary for our (or others') legitimate interests, including our interests in providing an innovative, personalised, safe and profitable service to our users and partners, unless those interests are overridden by your interests or fundamental rights and freedoms that require protection of personal data.

Learn more about these legal bases and how they relate to the ways in which we process data.

VI. How can you exercise your rights provided under the GDPR?

Under the General Data Protection Regulation, you have the right to access, rectify, port and erase your data. Learn more about these rights and find out how you can exercise your rights at this link. You also have the right to object to and restrict certain processing of your data. This includes:

  • the right to object to our processing of your data for direct marketing, which you can exercise by using the "unsubscribe" link in marketing communications, and
  • the right to object to our processing of your data where we are performing a task in the public interest or pursuing our legitimate interests or those of a third party. You can exercise this right on artst.

VII. Data retention, account deactivation and deletion

We store data until it is no longer necessary to provide our services and artst products or until your account is deleted – whichever comes first. How this is handled depends depends on the nature of the data, why it has been collected and processed, and relevant legal or operational retention needs. 

When you delete your account, you profile information and posts are deleted and you won't be able to recover this information. Information that others have shared about you isn't part of your account and won't be deleted. If you don't want to delete your account but want to temporarily stop using the products, you can pause your account instead. Members can delete their accounts by following the instructions in the app. Artists must email artst support to delete their account.

VIII. How do we respond to legal requests or prevent harm?

We may access, preserve and share your information with regulators, law enforcement or others:

  • In response to a legal request, if we have a good-faith belief that the law requires us to do so. We can also respond to legal requests when we have a good-faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards.
  • When we have a good-faith belief it is necessary to: detect, prevent and address fraud, unauthorized use of the products, violations of our terms or policies, or other harmful or illegal activity; to protect ourselves (including our rights, property or products), you or others, including as part of investigations or regulatory inquiries; or to prevent death or imminent bodily harm. For example, if relevant, we may provide information to and receive information from third-party partners about the reliability of your account to prevent fraud, abuse and other harmful activity on and off artst.

We also retain information from accounts disabled for term breaches for at least a year to prevent repeat abuse or other term breaches.

IX. How do we operate and transfer data as part of our global services?

We utilise standard contractual clauses approved by the European Commission and rely on the European Commission’s adequacy decisions about certain countries, as applicable, for data transfers from the EEA to the United States and other countries. Where is data currently stored?

X. How will we notify you of changes to this policy?

We'll notify you before we make changes to this Policy and give you the opportunity to review the revised Policy before you choose to continue using our Products.

XI. How to contact artst with questions

If you have questions about this policy, you can contact us as described below.

The data controller responsible for your information is artst DETAILS ON DATA CONTROLLER, which you can contact by email: privacy@artstmedia.com


You also have the right to lodge a complaint with artst UK’s lead supervisory authority, the Information Commissioner’s Office (ICO) or your local supervisory authority.

Date of last revision: 5th March 2021